Refund policy
Refund Policy
Flowers are perishable, and every arrangement is made by hand for your order — so we can't accept returns the way a regular shop can. If there's an issue with your order, please give us a call.
If something isn't right
Call the shop at (914) 666-7240 or email florist@fourseasonflowershop.com as soon as you can after delivery or pickup, and include a photo if there's anything visible. We'll take a look and work it out with you.
About substitutions
Flowers are seasonal. If a specific stem you ordered isn't at its best the morning we build your arrangement, Jeannine or Susan will swap it for something equally pretty in the same color palette. On larger or custom orders we'll call you first.
If you're the recipient of an arrangement and something isn't right, we'll happily work with you directly,
Weddings, events, and large custom orders
Wedding and event orders have their own terms, spelled out on the agreement you signed when booking. Deposits on those orders are non-refundable once flowers have been pre-ordered from our wholesaler, but we'll always work with you on changes where we can.
What isn't covered
- Change of heart, aesthetic preferences, or "I expected it to look different"
- Recipient not home for a scheduled delivery (we'll leave at the door in safe weather, or with a neighbor if one is around — we can't be responsible for flowers left in freezing cold or direct sun)
- Wrong address provided at checkout
- Damage that happens after delivery
Questions about an order? Call the shop or email florist@fourseasonflowershop.com. We read everything.
